We aim to ship all orders within 5 business days. Orders are despatched using either Royal Mail 48 or Royal Mail 24 (depending on your chosen method at checkout). Orders are then delivered within 1-4 business days.
If you're unhappy with an item then as long as it's complete and in its original packaging we will accept returns. Please note that we cannot give full refunds on wax melts that are partly used, nor do we give refunds on monthly subscription boxes.
We're sorry to hear this. Please send an email to support@wiredrg.co.uk with your order number and a picture of the issue, we will then resolve asap by either sending a replacement or issuing a refund.
You are free to cancel your subscription after your first renewal date. So your VIP length will be a minimum of 2 payments (when you sign up and your first renewal).
If you subscribed before the 20th of the month then your first box will be despatched within 5 business days.
If you subscribed on or after the 20th then you'll receive the following month's box which we aimed to despatch by the second week of that month. So if you subscribed on the 21st March then you'll receive your first box in the second week of April and won't be billed again until 1st May.
Just sign into your account and navigate to 'manage subscriptions' you'll be able to cancel from there. Please remembers, you are only able to cancel your membership after your first renewal date.
The Cosy Pods are 110g in size so are pretty large and will last for quite a while. We recommend cutting them into 6 equal pieces and using 1 small piece at a time - each piece should last for multiple burns.
The fragrance shouldn't be a problem at all, our products are used around pets all the time with no issues at all. However, the fragrance oils do contain chemicals so it's important that your pets don't consume our products.
Yes, all products are fully CLP compliant. More information for individual products can be sent on request, just email us at support@wiredrg.co.uk with your questions.
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