FAQs

Standard Delivery - £2.50

Express Delivery - £3.50

We aim to ship all orders within 5 business days. Orders are despatched using either Royal Mail 48 or Royal Mail 24 (depending on your chosen method at checkout). Orders are then delivered within 1-4 business days.

Not at the moment, but this is something we are working to implement soon.

Firstly, try tracking your order by clicking on this link.

If you're unhappy with an item then as long as it's complete and in its original packaging we will accept returns. Please note that we cannot give full refunds on wax melts that are partly used, nor do we give refunds on monthly subscription boxes.

Firstly email support@wiredrg.co.uk with your order number and reason for return so we know to expect it, then send it to:

Cosy Candles

84 Cullingham Road

Ipswich

Suffolk

We're sorry to hear this. Please send an email to support@wiredrg.co.uk with your order number and a picture of the issue, we will then resolve asap by either sending a replacement or issuing a refund.

You are billed on the 1st of each month.

No. You can cancel at any point after you've received your first box.

If you subscribed before the 20th of the month then your first box will be despatched within 5 business days.

Absolutely! You can pause or skip a month if needed. Simply ping us an email on support@wiredrg.co.uk and we will organise that for you.

All you need to do is complete this form in full (including feedback) and we'll process it for you. We need you to leave honest feedback on our products as that's how we can improve our products. Please note that we need 3 business days to process cancellations. Any requests submitted within 3 business days of your renewal date will not be processed until the following month.

We need 3 business days to process your cancellation request. Any requests sent within 3 days of your renewal date will not be processed until the following month.

The Cosy Pods are 110g in size so are pretty large and will last for quite a while. We recommend cutting them into 6 equal pieces and using 1 small piece at a time - each piece should last for multiple burns.

Our wax is 100% natural soy (vegetable) wax

Yes, absolutely.

The fragrance shouldn't be a problem at all, our products are used around pets all the time with no issues at all. However, the fragrance oils do contain chemicals so it's important that your pets don't consume our products.

We are based in Ipswich, Suffolk, UK.

Yes, all of our products are made at our factory in Suffolk, UK.

Yes, all products are fully CLP compliant. More information for individual products can be sent on request, just email us at support@wiredrg.co.uk with your questions.