Have a question? Get in touch
Complete the form below and one of our friendly team will get back to you within 24 business hours. We've listed out a few frequently asked questions below which may also help.
Orders are delivered as per the time you chose at the checkout. This is either withiin 5 business days (Royal Mail 24 Tracked) or 7 business days (Royal Mail 48 Tracked). Often we are much quicker than this. Please note that business days do not include weekends.
Not at the moment, but this is something we are working to implement soon.
We're sorry to hear this. Please send an email to email@example.com with your order number and a picture of the issue, we will then resolve asap by either sending a replacement or issuing a refund.
If you subscribed before the 20th of the month then your first box will be despatched within 5 business days. If you subscribed on or after the 20th then you'll receive the following month's box which we aimed to despatch by the second week of that month.
So if you subscribed on the 21st March then you'll receive your first box in the second week of April and won't be billed again until 1st May.
Just sign into your account and navigate to 'manage subscriptions' you'll be able to cancel from there. Please remember, you are only able to cancel your membership after your first renewal date.
They are all poured by hand, so we do our best to ensure they are all the same weight. However, we do have a +/- 10% swing. So some might be a little less than expected and others might be a little more than expected. This is mainly due to the density of the fragrance oil and how much can physically fit in the container. If it's a lighter oil, then even if we fill to the top of the container the overall weight might be less than you would expect. Which is why we allow a +/- 10% weight swing.
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If you have a question regarding an order, please include your order number to ensure you receive swift service.
Unit 7 Boss Hall Road
Ipswich, Suffolk IP1 5BN
Open Mon-Fri 8am-4pm
Beach Street, Micklegate Road,
Felixstowe IP11 2GN