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Orders are delivered as per the time you chose at the checkout. This is either withiin 5 business days (Royal Mail 24 Tracked) or 7 business days (Royal Mail 48 Tracked). Often we are much quicker than this. Please note that business days do not include weekends.

Not at the moment, but this is something we are working to implement soon.

Yes. Please read our returns policy for full details.

We're sorry to hear this. Please send an email to support@cosyaromas.com with your order number and a picture of the issue, we will then resolve asap by either sending a replacement or issuing a refund.

However, please note that we do not replace or issue refunds for our 100g snap bar wax melts which have arrived snapped. This can happen during the postal process I'm afraid.

If you subscribed before the 20th of the month then your first box will be despatched within 5 business days. If you subscribed on or after the 20th then you'll receive the following month's box which we aimed to despatch by the second week of that month.

So if you subscribed on the 21st March then you'll receive your first box in the second week of April and won't be billed again until 1st May.

Just sign into your account and navigate to 'manage subscriptions' you'll be able to cancel from there. Please remember, you are only able to cancel your membership after your first renewal date.

We always allow for a +/- 10% allowance on our wax melt weights.

Our wax melts are poured into moulds, so the volume will always be the same.

However, some fragrance oils are denser and therefore lighter/heavier than others. This means that whilst the volume of wax you receive will be the right size, the weights may differ because of this.