Delivery & Returns

Orders are typically despatched within 3 business days (longer during busy times) and are sent by one of the following delivery methods:

UK Delivery

FREE DELIVERY on all UK orders over £30

All UK orders are sent via one of the following methods which you can choose at the checkout.

  • Royal Mail 48 Tracked - £3.75 - (2-4 business days after despatch)
  • Royal Mail 24 Tracked - £4.75 - (1-3 business days after despatch)

International Delivery

All International orders are despatched as follows:

  • Ireland - Royal Mail International Tracked & Signed (5-7 business days)
  • USA - Royal Mail International Tracked & Signed (7-10 business days)

Returns

As a small business we are unable to offer free returns at this stage. However, if your product arrives faulty or broken then we will reimburse your postage costs (to a maximum of £3.75) once we've received your parcel. We will require proof of postage.
We will only accept returns up to a maximum of 90 days from the date of purchase.
 
We do accept returns/refunds for:
 
  • Items that have arrived damaged (except 100g wax melts).
  • Faulty wax warmers.

If you return an item outside of it's original packaging then we won't be able to offer a refund, but will instead add the value as reward points to your account so you can redeem vouchers to use on our website.

If you would like to return something to us then in the first instance please email support@cosyaromas.com with your order number, the nature of your problem and any supporting photos. If in the unlikely event your order is missing any items then we need a photo of the products you received, the invoice and the packaging it arrived in.

Return Address: Cosy Aromas, Unit 7 Boss Hall Road, Ipswich, Suffolk IP1 5BN
 

We do not accept returns/refunds for:
 

  • We do not replace or issue refunds for our 100g snap bar wax melts which have arrived snapped. This can happen during the postal process I'm afraid.

  • Sample pots as these are samples of our larger products.

  • Wax melts and candles that have been used or partially used.

  • Wax melts that you don't like the scent of. Scent is subjective which is why we have launched our sample range so you can try scents before purchasing our larger products. There is a Swap Facebook Group here where you can exchange your unwanted products with other people.

  • VIP subscription boxes. Due to the surprise nature of our subscription box we are unable to offer refunds or returns.

  • Products where the fees have been donated to a charity or good cause.

  • Mystery boxes

I think my order has been lost in the post

If 10 days have elapsed since your order was despatched (UK only) and your order hasn't arrived, and your tracking number hasn't updated with any relevant information then we will arrange for a replacement to be sent.